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Self-Help Reading Conflict Management Blake, Robert R. and Jane Srygley Moulton, Solving Costly Organizational Conflicts, Jossey-Bass, 1984. Bolton, Robert H., People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts, Prentice Hall, 1979. Brinkman, Rick and Rick Kirschner, Dealing with People You Can't Stand, McGraw Hill, 1994. Bush, Robert A. and Joseph P. Folder, The Promise of Mediation: Responding to Conflict through Empowerment and Recognition, Jossey-Bass, 1994. Ewing, David W., Justice in the Work Place, HBS Press, 1990. Slaikeu, Karl, When Push Comes to Shove, A Practical Guide to Mediating Disputes, Jossey-Bass, 1996. Stone, Douglas, Bruce Patton and Sheila Heen, Difficult Conversations, How to Discuss What Matters Most, Viking, 1999. Goldman, Daniel, Emotional Intelligence, Bantam, 1995. Moore, Christopher, The Mediation Process: Practical Strategies for Resolving Conflict, Jossey-Bass, 1996. Crum, Thomas F., The Magic of Conflict: Turning a Life of Work into a Work of Art, Simon and Schuster, 1988. Lax, David A. and James Sebenius, The Manager as Negotiator, Free Press, 1986. Tannen, Deborah, You Just Don't Understand, William Morrow and Company, 1990. Bramson, Robert, Coping with Difficult Bosses, Simon & Schuster, 1992. Ury, William L., Getting Past No, Bantam, 1993. Ury, William L. The Third Side, Penguin, 2000. Vagiste, Karin, Settle It, Sterling House, 1999. Association for Conflict Resolution Victim Offender Mediation Association Self-Help Powers & Griffith (1987) Understanding Life-Style: The Psycho-Clarity Process. Corey & Corey (2002) I Never Knew I Had a Choice Rogers (1961) On Becoming a Person Rogers (1980) A Way of Being Kazdin (2001) Behavior Modification in Applied Settings Ellis (2001) Overcoming Destructive Beliefs, Feelings and Behaviors Greenberger & Padesky (1995) Mind over Mood: Change How You Feel by Changing the Way You Think Miller & Stiver (1997) The Healing Connection: How Women Form Relationships in Therapy and Life. Jordan (1997) Women's Growth in Diversity Al-Anon Family Groups (1994). From survival to recovery: Growing up in an alcoholic home. New York, NY: Al-Anon Family Group Headquarters. Beattie, M. (1989). Beyond codependency: And getting better all the time. Center City, MN: Hazelden. Beattie, M. (1992). Codependent no more: How to stop controlling others and start caring for yourself. Center City, MN: Hazelden. Black, C. (1982). It will never happen to me. Denver, CO: MAC. Nakken, C. (1988). The addictive personality: Understanding the addictive process and compulsive behavior. Center City, MN: Hazelden. Lerner, Harriet. (1985). The dance of anger: A woman's guide to changing the patterns of intimate relationships. New York, NY: Harper Perennial. Babior, S., and Goldman, C. (1990) Overcoming panic attacks: Strategies to free yourself from the anxiety trap. Duluth, MN: Whole Person Associates. Bemis, J. and Barrada, A. Embracing the fear: Learning to manage anxiety and panic attacks. Center City, MN: Hazelden. Bourne, E.J. (1995). Anxiety and phobia workbook, 2nd Ed. Oakland, CA: New Harbinger Publications. Markway, B.G., et al. (1993). Dying of embarrassment: Help for social anxiety and phobia. Oakland, CA: New Harbinger Publications. Weekes, C. (1972). Peace from nervous suffering. NY: Hawthorn Books. Copeland, M.E. (1992). Depression Workbook: A guide for living with depression. Oakland, CA: New Harbinger Publications. Dowling, Collete. (1991) You mean I don't have to feel this way? New help for depression, anxiety, and addiction. New York, NY: Charles Scribner's Sons. Hirschfield, R. (1991). When the blues won't go away: New approaches to dysthymic disorder and other forms of chronic low-grade depression. New York, NY: Macmillan. Kiev, A. (1979). The courage to live. NY: Thomas Crowell Publishers. Owen, P. (1995). I can see tomorrow: A guide for living with depression. Center City, MN: Hazelden. Rouse, L. (1984). You are not alone: A guide for battered women. (Abridged ed). Holmes Beach, FL: Learning Publications. Althen, G. (1988). American ways. Yarmouth, ME: Intercultural Press. Condon, J. (1985). Good neighbors. Communicating with the Mexicans. Yarmouth, ME: Intercultural Press. Lamier, A. (1996). Living in the U.S.A. (5th ed.). Yarmouth, ME: Intercultural Press. Secundy, M.G. (1992). Trials, tribulations and celebrations: African-American perspectives on health, illness, aging and loss. Yarmouth, MN: Intercultural Press. Start, C. (1990). The art of crossing cultures. Yarmouth, ME: Intercultural Press. Bass, E. and Davis L. (1988). The courage to heal: A guide for women survivors of child sexual abuse. New York, NY: Harper & Row, Publishers. Blume, E. (1990). Secret survivors: Uncovering incest and its aftereffects in women. NY: John Wiley and Sons. Cortois, C. (1993). Adult survivors of child sexual abuse. Milwaukee, WI: Families International, Inc. American Healthcare Institute: Affirmative psychotherapy with lesbian, gay and bisexual clients. South Easton, MA: American Healthcare Institute. Clark, D. (1987). Loving someone gay. (Rev. Ed.), Berkeley, CA: Celestial Arts. Eichberg, R. (1990). Coming out. An act of love. New York: Penguin Books USA, Inc. Herdt, G. and Boxer, A. (1996). Children of horizons. Boston, MA: Beacon Press. Anderson, R.A. (1978) Stress power! How to turn tension into energy. New York: Human Sciences Press. Benson, H. (1975). The relaxation response. NY: Avon Books. Cotton, Dorothy H.G., Ph.D. (1990). Stress management: An integrated approach to therapy. New York, NY: Brunner/Mazel, Inc. Cohen, B.M., Giller, E., & W., L. (Eds.). (1991) Multiple Personality Disorder from the inside out. Lutherville, MD: The Sidran Press. Handsel, S., Steidle, A., Zaczek, G., & Zaczek, R. (Eds.). (1995). Soldier's heart. Lutherville, MD: The Sidran Press. Van der Kolk, B.A., McFarlane, A.C., and Weisaeth, L. (Eds.). (1996). Traumatic stress. New York, NY: Guilford Publications, Inc. Ornstein, R., & Sobel, D. (1987). The healing brain. New York: Simon and Schuster. Pelletier, K.R. (1977). Mind as healer, mind as slayer. New York, NY: Dell Publishing Co., Inc. Ryan R., and Travis, J. (1981). Wellness workbook. Berkeley, CA: Ten Speed Press. Tubesing, D. and Tubesing, N. (1991). Seeking your healthy balance: A do it yourself guide to whole person well-being. Duluth, MN: Whole Person Associates. Leadership Bolman, L. and Deal, T. Reframing Organizations: Artistry, Choice and Leadership. San Francisco: Jossey-Bass, 1997. Bryson, J., Strategic Planning for Non-profit Organizations: A Guide to Strengthening and Sustaining Organization Achievement. San Francisco: Jossey-Bass, 1995. Campbell, David P. If You Don't Know Where You're Going, You'll Probably End Up Somewhere Else. Niles, IL: Argus Communications, 1974. Chris, D. The Collaborative Leadership Field Book. San Francisco: Jossey-Bass, 2002. Deal, Jennifer, Peterson, Karen Gailor-Loflin, Heidi. Emerging Leaders: An Annotated Bibliography. Fulmer, R. and Wagner, S. Leadership lessons from the Best. Training and Development, 53, 28-33. 1999. Eadie Extraordinary Board Leadership: Seven Keys to High Impact Governance: Boston Jones & Barlett, 2000. Hesselbein F., Johnson R. On Leading Change: A Leader to Leader Guide. San Francisco, CA: Josset-Bass, 2002. Hersey, Paul and Kenneth Blanchard. Management of Organizational Behavior: Utilizing Human Resources. Englewood Cliffs, NJ: Prentice-Hall, 1988. Knowles, M.S. The Adult Learner. Houston: Gulf Publishing Co., 1990. Kouzes, J. and Posner, B. The Leadership Challenge Planner. San Francisco: CA. Jossey-Bass. 2000. Lasker, R. and Weiss, E. Broadening Participation in Community Problem Solving: A Multidisciplinary Model to Support Collaborative Practice and Research. Journal of Urban Health: Bulletin of the New York Academy, vol. 80, No. 1, March 2003. McCall, Morgan W., Jr. and Michael M. Lombardo. Off the Track: Why and How Successful Executives Get Derailed.. Technical Report 21. Greensboro, NC: Center for Creative Leadership, 1983. McCall, Morgan W., Jr. and Michael M. Lombardo. "What makes a Top Executive?" Psychology Today 17, No. 2 (February 1983): 26-31. McCall, Morgan W., Jr., Michael M. Lombardo and Ann M. Morrison. The Lessons of Experience: How Successful Executives Develop on the Job. New York: Free Press, 1988. Northouse, P.G. Leadership: Theory and Practice: Sage Publications. Thousand Oaks, CA. 1997. Pfeffer, Jeffrey: "The Ambiguity of Leadership." Leadership: Where Else Can We Go? edited by Morgan W. McCall, Jr. and Michael M. Lombardo, 13-34. Durham, NC: Duke University Press, 1978. Ross B, Segal C. Breakthrough Thinking for Nonprofit Organizations: Creative Strategies for Extraordinary Results. San Francisco: Josey-Bass. Senge, Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday Currency, 1990. Winer, M. and Ray, K. Collaboration Handbook: Creating, Sustaining, and Enjoying the Journey. Amerst H. Wilder Foundation. 1994. Ratey, MD, John. A User's Guide to the Brain. ISBN: 0-679-45309-1, (2001). This book will change the way you think and acknowledge other's reality. The New Yorker wrote, "An introduction to neuroscience which sticks to a man-on-the-street vocabulary." Customer Service Carvin, Joseph. W. A Piece of the Pie, the Story of Customer Service at Publix. (2005) Sanborn, Mark. The Fred Factor. ISBN: 0-385-51351-8, (2004) Lee, Fred. If Disney Ran Your Hospital, 9 1/2 Things You Would Do Differently. ISBN: 0-9743860-1-4 (soft cover). (2004) Ford, Lisa; McNair, David; Perry, Bill. Exceptional Customer Service. Going Beyond Your Good Service to Exceed the Customer's Expectation. ISBN: 1-58062-458-8, (2001). Generation X O'Bannon, G. (2001). Managing Our Future: The Generation X Factor. Public Personnel Management, 30(1).. Buckley, M.R., Beu, D.S., Novicevic, M.M., & Sigerstad, T.D. (2001). Managing Generation NeXt: Individual and Organizational Perspectives: Review of Business, 22(1), 81. Jennings, A.T. (2000). Hiring Generation X. Journal of Accountancy, 189(2), 55. Morton, L.P. (2003) Targeting Generation X. Public Relations Quarterly, 48(4), 43+. Welch, R.L. (2000) Training a New Generation of Leaders. Journal of Leadership Studies, 7(1), 70. Wiant, C.J. (1999). Are You Listening to Your Employees? Journal of Environmental Health, 62(3), 51. Bullying Elliott, Gail Pursell (2002 Revised Edition). Mobbing: Emotional Abuse in the Workplace. ISBN: 0967180309 Namie, Ruth, Ph.D. The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job. ISBN: 1570715343 Futterman, Susan. When You Work for a Bully: Assessing Your Options and Taking Action. ISBN: 0971953880 Horn, Sam. Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life. ISBN: 0312320221 Coffman, Sandra. You Don't Have to Take It! A Woman's Guide to Confronting Emotional Abuse at Work. ISBN: 1878067354 The Gentle Art of Verbal Self-Defense at Work. ISBN: 0735200890 |
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