Some useful information for after you've left Munroe
Who to Call
Minor/Routine health problems: Call your doctor.
Emergency care: Call 911 for any life-threatening emergencies.
Chest pain or suspected stroke: Have someone bring you to the Emergency Department or call 911 immediately. These conditions are best treated immediately. Do not drive yourself.IMPORTANT NOTE: It is best not to use the Emergency Department for minor or routine health problems. Patients arriving in the Emergency Department are treated based on the severity of their condition. The sickest patients are cared for first. If your problem is relatively minor, you may have to wait some time before being treated.
In addition to the many Munroe resources available to you, we have developed the following list of community resources for your convenience. Additional health-related links can be found in the Helpful Healthcare Links section of our website.
Munroe Regional takes pride in providing quality care and a pleasant experience. Our most important tool in achieving this is the use of patient satisfaction surveys.
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. The HCAHPS survey asks randomly selected discharged patients 27 questions about their hospital stay, covering such areas as communication with doctors and nurses, hospital staff responsiveness, hospital cleanliness and quietness, pain management and discharge information.
Munroe has conducted patient surveys for many years, but HCAHPS is different for two reasons. One, it's the first time exact questions are being used nationwide, allowing an "apples-to-apples" comparison of results. Two, the survey measures patients' experiences rather than satisfaction. Instead of asking how satisfied patients were with their care, it asks how often different aspects of care were provided - always, usually, sometimes and never.
Patient experience information provides one additional source for you to use when making decisions about your care. It is not the only source. You should always talk to your doctor about the variety of factors that can have an impact on where you should go for care.
HCAHPS information is available at www.hospitalcompare.hhs.gov. To learn more about HCAHPS, visit www.hcahpsonline.org.