ATM

For your banking needs, an Automated Teller Machine (ATM) is located on the ground floor in the Palmer Lobby and in the Dining Room on the first floor.

Balloons

Only Mylar balloons may be brought into the hospital because of the risk of latex allergies.

Bed Operation

Hospital beds are electrically operated, and a member of your healthcare team will show you how to properly work your bed. Your hospital bed is probably higher and more narrow than your bed at home. Bedside rails are for your protection. They may be raised at night and during the day if you are resting, recovering from surgery, or taking certain medications.

Calling Your Nurse

A nurse call button is located at your bedside. When you press the button, the nursing station is alerted that you need assistance, and a light flashes above your door. A member of your healthcare team will respond to your signal as soon as possible.

Communicable Diseases

Visitors who have been ill, including those having fevers, chills, rashes, or who may have something contagious should not come in to visit. Patients may be more susceptible to infections than usual and should try to avoid potential exposures.

Fire Drills

For your protection, Munroe conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. A staff member will assist you and let you know what to do.

Food

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Munroe makes every effort to provide nutritious meals, prepared to your physician's orders, who will prescribe a diet suitable for your medical needs. Substitutions to your meal may be made in accordance with your specific diet. To make substitutions, please follow the directions on the room menu. Please note the deadline for making substitutions. If you have questions about your diet, your meals, or nutrition in general, ask your nurse to call one of Munroe's registered dietitians for you.

Patients are served breakfast between 7:00 a.m. and 9:00 a.m.; lunch between 11:00 a.m. and 1:00 p.m., and dinner between 4:00 p.m. and 6:00 p.m.

Gourmet meals are available for purchase for patients and visitors not on a restricted diet. Gourmet meals are available Monday through Friday, and require 24 hours notice. Please call extension 5385 for more information.

IMPORTANT INPATIENT NOTICE REGARDING THE DINING ROOM: To maintain Munroe's strict level of health and safety standards and to ensure your appropriate diet, we ask our inpatients to please request food and drinks from the nursing staff on their unit.

Mail

U.S. Postal Service mail will be delivered to your room, as well any message you receive through Munroe's Email-A-Patient service. After your discharge, mail will be forwarded to your home.

Medications

All medications you take while in the hospital are prescribed by your doctor and administered by a nurse through the hospital pharmacy. Patients are not permitted to administer their own drugs or keep personal meds during their stay.

Newspapers and Magazines

A complimentary copy of our local newspaper, Ocala Star-Banner, is delivered to your room courtesy of Munroe. Magazines are available for purchase in the gift shop or can be borrowed upon request through Volunteer Services by calling extension 2153.

Oxygen

Special regulations are in effect in areas where patients are receiving oxygen. Electrically-operated equipment and aerosol products are not permitted in any room where oxygen is in use or on standby.

Pain Management

All patients have the right to appropriate assessment in management of pain. As a patient at Munroe, you can expect:

  • Information about pain and pain-relief measures.

  • A concerned staff committed to pain prevention and management.

  • Health professionals who respond quickly to reports of pain.

  • Assurance that your reports of pain will be believed.

You also have the responsibility to:

  • Ask your physician or nurse what to expect regarding pain and pain management.

  • Discuss pain relief options with your physician and nurse.

  • Work with your physician and nurse to develop a pain management plan.

  • Ask for pain relief when pain first begins.

  • Help your physician and nurse assess your pain.

  • Tell your physician or nurse if your pain is not relieved.

  • Tell your physician or nurse about any worries you have about taking pain medications.

Room Temperature

Adjustable thermostats are installed in most patient rooms for your convenience. If your room temperature is not comfortable, please notify the nursing staff for assistance.

Smoking

Munroe is a tobacco free campus. No smoking is permitted.

Telephones

  • Public telephones are located on the Ground Floor in the Palmer Lobby and on the first floor at the Emergency Department entrance. A bedside telephone is provided for each patient, except in special care units.

  • Courtesy telephones are available throughout Munroe and in Volunteer Services.

  • Cellular phone use is prohibited in designated patient care areas where it may interfere with patient care monitoring equipment. (These areas are well marked.)

To use your bedside telephone:

  • When calling outside the hospital, dial 9 before the phone number. For local calls, dial 9 and the local number. For long distance calls, call collect by dialing 9-0-area code and the number you are calling or use your telephone calling card.

  • Long distance charges cannot be billed to your patient room. Collect phone calls cannot be accepted by Munroe.

  • Patients may receive calls in their room from 7:00 a.m. to 10:00 p.m. Patients may call out of the hospital at any time.

  • Amplified telephones and TDD machines are available by contacting the hospital switchboard at extension 0.

Television

Television service is provided free of charge as a courtesy of Munroe. Please be considerate of other patients by playing the television quietly and remembering to turn off your set at bedtime. If you have any problems with your television, please notify your nurse.

  • How the televisions work: In patient rooms, the televisions are operated by buttons located on a bedside control. This is the same control you use to call your nurse.

  • To turn ON your television, press the button marked "TV." To change channels, press the same button.

  • To turn OFF your television, press and hold down the "TV" button for at least five channel changes. The television will automatically turn off after this time period.

  • Volume controls are located on a dial on the side of the television control.

Valuables or Lost Items

Please do not bring items of value to the hospital. If you do bring a valuable item, please have it deposited in the safe at the Cashier's office. (Contact Security at extension 5300.) Munroe does not accept responsibility for lost items of value unless they are deposited in the safe. If you lose something, please notify your nurse immediately. If you have items stored in the safe, they can be obtained 24 hours a day by contacting a Security Officer through the hospital Switchboard by calling 0 from any hospital phone.

Wheelchairs

Wheelchairs are available on all patient care units, but getting in and out of them without assistance can be hazardous. Please ask for help from a member of the hospital staff.

Contact UsContact Us

Munroe Regional Medical Center (directions)
1500 S.W. 1st Avenue
Ocala, FL 34471
352.351.7200

Health Resource Line & Community Health Information
352-867-8181
M-F 8:30am - 5:00pm
(For emergencies, call 911)

Munroe Regional Medical Center is why I am here, alive today. Can't thank them enough.

D.J. Johnson
Heart Patient