In 2007, Munroe Regional Medical Center's board of directors adopted a new mission and vision statement, as well as a new set of core values for Munroe Regional. This was the result of feedback received from Munroe Regional associates, volunteers and physicians when asked to describe what they felt was expected of Munroe Regional Medical Center in providing care to our community.
The Munroe Way is our mission, vision, core values and behaviors. It is our compass for directing every action we undertake at Munroe.
Simply put, The Munroe Way helps us to better understand who we are and what is expected of us. The Munroe Way is how we operate in our organization. It is how we must conduct ourselves and how we are expected to treat our customers, patients and one another. The Munroe Way is our Code of Ethics and our Code of Conduct. It also outlines our continued focus on our "quality equation," which helps us focus on providing high value at the lowest reasonable cost (Quality/Cost = Value).
The Munroe Way is our tool to ensure we live our mission every day and provide our community with exceptional customer service.
Core Values and Behaviors
Our Mission: To improve the health of our community by delivering compassionate innovative care through exceptional people doing extraordinary works.
Our Vision: To be the best choice in healthcare.
Quality: An unwavering commitment to superior healthcare.
- Complete tasks within established time frames.
- Be accurate, consistent and thorough.
- Follow safety standards at all times.
- Do it right the first time.
- Go above and beyond customer's expectations.
Compassion: Concern for human welfare and the alleviation of suffering.
- Show that you care.
- Seek to understand, anticipate and meet the needs of others.
- Value and accept other's differences and beliefs.
- Demonstrate kindness and mercy towards others.
Respect: Recognizing the worth of others.
- Demonstrate professionalism and courtesy in verbal and non-verbal communication.
- Inform and involve patients and family in their care.
- Maintain privacy and confidentiality at all times.
- Give legitimacy to customer issues or complaints.
Integrity: Commitment to moral and ethical behavior.
- Speak positively about Munroe.
- Be honest and truthful.
- Always do the right thing even when no one is looking.
- Report violations of our compliance program through the Ethics Line at 1-800-340-5877.
Responsibility: Being accountable for the things we do and say.
- Always follow organization policies, procedures and our compliance program.
- Take pride in your work and appearance.
- Demonstrate flexibility to meet the customer's needs.
- Resolve customer complaints or find someone who can.
- Be responsible for your own behavior.
One of the core values of Munroe is that we conduct our business consistent with all applicable laws, and are honest in our dealings with customers, associates, partners, suppliers, competitors, and the community. Consistent with this value, Munroe is committed to establishing and maintaining an effective and comprehensive program in accordance with the "Compliance Program Guidance for Hospitals (and addendum of 2005), published by the Office of the Inspector General, U.S. Department of Health and Human Services (OIG Guidelines). Munroe's Compliance Program is a central component of its commitment to the highest standards of corporate conduct in all of its dealings. Munroe's board of directors fully supports the compliance program. Some of the key aspects of our compliance program include a chief compliance officer, written standards, education and training, internal line of communications, auditing and monitoring, responding to potential violations and corrective action procedures.
HIPAA/Privacy and Security
The HIPAA Privacy Regulations became effective in April 2003. These regulations provide patients with additional rights concerning their medical information and require that Munroe Regional Medical Center provide a description of its privacy practices. This notice describes how medical information about you may be used and disclosed and how you can access this information.
Each time you visit Munroe Regional Medical Center, a record of your visit is made. This record contains your symptoms, examinations and test results, diagnoses, treatment, a plan for future care or treatment and billing-related information. Munroe Regional needs this record to provide you with quality care. This applies to all of the records of your care generated by the hospital, or your personal physician. Your physician may have different policies or notices regarding the doctor's use and disclosure of your health information created in the doctor's office or clinic.
Munroe Regional uses your protected health information in many ways. First, we use the information when we treat you or refer you for treatment. Second, we use the information for your medical care. Finally, we use this information in healthcare operations of our facility. These types of services are required to provide you with high quality care and to operate our facility efficiently. Under the HIPAA regulations, you have certain rights to your medical information.
The following is a summary of these rights:
- Inspect and Copy: You have the right to inspect and obtain a copy of the health information that may be used to make decisions about your care.
- Amend: If you feel that health information we have about you is incorrect, you may ask us to amend the information.
- An Accounting of Disclosures: You have the right to request an accounting of disclosures. This is a list of certain disclosures we make of your health information for purposes other than treatment, payment or healthcare operations.
- Request Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or healthcare operations.
- Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
- Paper Copy of this Notice: You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time.
You may also file a complaint regarding our privacy practices with our Privacy Officer at (352) 402-5093 or you may contact the Secretary of Health and Human Services (Office of Civil Rights) at 1-877-696- 6775.
The full Notice of Privacy Practices (in English and Spanish), as well as the Authorization form are available on this website.
The internal audit department utilizes a risk-based, control- focused approach that is linked to Munroe's strategic plans. This ensures the internal control environment supports management's and the board of director's objectives. Additionally, by using this approach, the internal audit department can raise internal controls to the highest level.
Munroe continually strives to be world-class in our approach and methodology for "doing the right thing." If you have any questions or suggestions, please contact our Chief Compliance Officer at (352) 368- 3439.
Munroe Regional maintains an Ethics Line for obtaining guidance on an ethics or compliance issue or reporting concerns. We encourage the resolution of these issues at a local level (supervisor, another member of management, Human Resources) whenever possible. However, individuals may always contact the Ethics Line at 1-800-340-5877.
Munroe makes every effort to maintain, within the limits of the law and within the bounds of an appropriate investigation, the confidentiality of the identify of any individual who uses the Ethics Line. There will be no retribution or discipline for anyone who reports a possible violation in good faith.