Volunteer Services
Munroe Regional Medical Center has over 1,600 volunteers working in over 60 different areas of the hospital. Last year, over 227,000 hours of volunteer service were donated to the patients, staff and visitors of Munroe Regional.
What makes a great volunteer?
- Quality: An unwavering commitment to superior healthcare.
- Compassion: Concern for human welfare & alleviation of suffering.
- Responsibility: Being accountable for the things we do and say.
- Respect: Recognizing the worth of others.
- Integrity: Commitment to moral and ethical behavior.
Munroe's Volunteer and Senior Services Team
 |
Jennifer Wood, M.S.W.
Executive Director, Volunteer and Senior Services
| Responsibilities include |
Develop programs and services which enhance Munroe's mission and successfully execute these plans through the Volunteer and Senior Services Division. Administrative responsibility of the Auxiliary, Volunteer Services, Pastoral Care, Prestige 55, Parish Nursing/Health Ministry/Wholistic Healing Institute, Customer Service Liaisons, Collins Center at TimberRidge and Lifeline services. |
| Number of years at Munroe |
27 |
| Telephone Number |
(352) 671-2153 |
| Fax Number |
(352) 402-5160 |
| E-mail |
jenniferwood@mrhs.org | |
 |
Judy Peacock
Manager, Volunteer and Senior Services
| Responsibilities include |
Provide direction, management and education for all active Volunteer groups within Munroe Regional Medical Center. Carefully plan, develop and implement in-service volunteer programs which maximize staff resources and increase customer satisfaction. |
| Number of years at Munroe |
21 |
| Telephone Number |
(352) 671-2153 |
| Fax Number |
(352) 401-5160 |
| E-mail |
judypeacock@mrhs.org | |
 |
Tom Carson
Manager of Pastoral Care
| Responsibilities include |
Provide spiritual support to patients, volunteers, families and staff of Munroe Regional Medical Center. |
| Number of years at Munroe |
13 |
| Telephone Number |
(352) 402-5280 |
| Fax Number |
(352) 402-5160 |
| E-mail |
tomcarson@mrhs.org | |
 |
Jessica McCune, R.N., M.S.
Parish Nurse/Health Ministry Coordinator
| Responsibilities include |
Direct the Wholistic Healing Institute, an arts and medicine program at Munroe's Pastoral Care department, as well as directing the dual programs of Parish Nursing and Health Ministry. Preventive medicine in the faith community, these two program combine body, mind and spirit. Health advocacy is taught as well as the belief that there is healing, even in the absence of a cure. |
| Number of years at Munroe |
11 |
| Telephone Number |
(352) 351-7200 extension 7738 |
| Fax Number |
(352) 402-5160 |
| E-mail |
jessicamccune@mrhs.org | |
 |
Brenda Williams
Prestige 55 Coordinator
| Responsibilities include |
Provide direction and coordination to the health and wellness activities and education of Prestige 55 members. Planning, developing and implementing programs intended for senior citizens through the use of Munroe resources will increase customer satisfaction and improve access to the healthcare provided by Munroe. |
| Number of years at Munroe |
10 |
| Telephone Number |
(352) 671-2153 |
| Fax Number |
(352) 402-5160 |
| E-mail |
brendawilliams@mrhs.org | |
 |
Bill Layton
Lifeline Coordinator
| Responsibilities include |
Coordinate marketing, sales, installations and servicing of the HealthWatch Personal Emergency Response Systems. |
| Number of years at Munroe |
28 |
| Telephone Number |
(352) 402-5151 |
| Fax Number |
(352) 274-5497 |
| E-mail |
williamlayton@mrhs.org | |
|
Bill Mansfield, APR
Program Coordinator, Collins Health Resource Center
| Responsibilities include |
Coordinate activities at the Collins Health Resource Center and coordinate volunteers at the Emergency Center at TimberRidge. |
| Number of years at Munroe |
24 |
| Telephone Number |
(352) 873-2788 |
| Fax Number |
(352) 873-0050 |
| E-mail |
billmansfield@mrhs.org | |
 |
Angela Ressler
Program Specialist
| Responsibilities include |
Coordinate teen and college student volunteer program, as well as the Medical Explorers program. |
| Number of years at Munroe |
8 |
| Telephone Number |
(352) 671-2153 |
| Fax Number |
(352) 402-5160 |
| E-mail |
angelaressler@mrhs.org | |
 |
Mary Kennelly
Auxiliary Financial Coordinator
| Responsibilities include |
Provide financial accountability and fundraising coordination to the Auxiliary's major business areas including the Gift Shop. |
| Number of years at Munroe |
10 |
| Telephone Number |
(352) 402-5353 |
| Fax Number |
(352) 671-2116 |
| E-mail |
marykennelly@mrhs.org | |
 |
Michelle Hodges
Executive Secretary
| Responsibilities include |
Coordinate and provide secretarial and reception support for all areas of the Volunteer & Senior Services division; manage and rent the Auxilary Conference Center for private functions. |
| Number of years at Munroe |
5 |
| Telephone Number |
(352) 671-2153 |
| Fax Number |
(352) 402-5160 |
| E-mail |
michellehodges@mrhs.org | |
Munroe Auxiliary Services and their Impact on our Community
Volunteer Services
- 1,750 adults, students and teenage volunteers, recruited and trained 390 new volunteers
- Delivered 17,280 floral arrangements, answered 33,600 patient information calls, visited 100,280 patients, discharged 33,600 patients via wheelchair and escorted/directed over 88,000 visitors and families
- Administered 1,742 flu and 106 pneumonia vaccines in a two-day "shoot out"
- Educated 2,180 1st grade students about emergency 911, bike and stranger safety and hospital visitation.
- 102 high school students participated in the Boy Scouts Medical Post #915. Munroe's Auxiliary has sponsored this medical post since 1991
- Staff and volunteers provided 46 community health fairs, presentations, hosted 3 random acts of kindness.
- Donated $263,041 to enhance patient care services
- Operates a uniform store, gift shop and baby photo service
- Provides 24-hour emergency response system to 472 elderly patients
Pastoral Care & Parish Nurse/Health Ministry
- 22 Pastoral Care volunteers and on-call clergy provided 22,803 patient visits.
- 69 active volunteers provide compassionate care service to patients through the No One Dies Alone program.
- 159 Parish Nuse/Health Ministers donated over 9,000 hours of services for our faith community. These volunteers represent 78 community churches.
Prestige 55
A wellness and prevention program designed to maximize the health of our community residents over the age of 55.
- 23,409 active members
- Prestige 55 offered 1,006 wellness/fitness, 107 social/leisure, 545 educational and 149 physician-led classes and programs. 34,487 members attended these classes, with a 95% satisfaction rating.
- 30 visitation volunteers provided inpatient visits to 11,760 members.
- 14,623 Prestige 55 chose Munroe for inpatient services, generating over $142,814,000 is patient charges.
Healthy Ocala, Greater Marion County
Making a difference through technology, Healthy Ocala is a not-for-profit organization committed to improving healthcare for our community. The Electronic Health Record (EHR), once fully operational, will reduce the duplication of tests and coordinate patient care, thus improving the health of our community while lowering the cost of care. Through Federal mandates, stimulus programs and healthcare reform bills, Healthy Ocala is a win-win established solution to provide the infrastructure, physician expertise and community education necessary to successfully adopt EHRs in a secure and cost efficient manner. Prestige 55 is a proud partner.
Volunteer Impact
- 25,000 patients escorted.
- 24,000 patients assisted by a volunteer.
- 44,000 wheelchair transports.
- 65,000 patient chart copies made for nursing staff/associates.
- 177 teen volunteers contributed over 9,000 service hours.